Refund policy

Refund & Returns Policy

At Mindful Lotus, every physical item is thoughtfully created, hand-painted, or carefully assembled by Nix in Scotland. I want you to love your purchase, so if something isn't right, please get in touch and I'll do my best to help.

Returns

If you wish to return an eligible item, please contact me within 30 days of receiving your order at mindfullotus25@gmail.com.

To be eligible for a return, the item must be:

  • Unused and in its original condition.

  • Returned in its original packaging where possible.

  • Accompanied by proof of purchase.

Please do not return items without contacting me first, as I will provide instructions for your return.

Hand-Painted Artwork & Canvas Commissions

Each commissioned canvas is created especially for you and is completely unique.

Because of the personalised nature of these items:

  • Deposits are non-refundable.

  • Completed personalised commissions cannot be returned or refunded unless they arrive damaged or faulty.

If your artwork arrives damaged during delivery, please contact me within 48 hours of receiving your order and include photographs of both the packaging and the damaged item. I will work with you to resolve the issue as quickly as possible.

Mindful Ritual Boxes

Mindful Ritual Boxes may be returned within 30 days if they are:

  • Unopened.

  • Unused.

  • Returned in their original condition.

Return postage is the responsibility of the customer unless the item is faulty or an error has been made with your order.

Digital Downloads

Due to the instant nature of digital products, all digital downloads are non-refundable once purchased.

If you experience any technical problems accessing your files, please contact me and I will be happy to help.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your item is:

  • damaged,

  • faulty,

  • or you have received the wrong product,

please email mindfullotus25@gmail.com as soon as possible with photographs where applicable so I can resolve the issue promptly.

Exchanges

As most items are handmade or created to order, exchanges are considered on a case-by-case basis.

If you would like a different item, please contact me and I will do my best to help.

Refunds

Once your returned item has been received and inspected, I will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Shipping Area

Mindful Lotus currently ships within the United Kingdom only.

I hope to expand to additional locations in the future, but at this time I am only able to accept orders for delivery within the UK.